TRABAJO SERVICE DELIVERY ITIL GUADALAJARA, JALISCO

service delivery management – manage the overall t&d service delivery of learning technology solutions... define and implement service delivery processes and standards...

delivery transformation productivity improvement, loss of revenue due to delivery issues, governance and compliance to risk management frameworks 4...

Remedy, hp service manager, service now, etc... · solve the service requests assigned by other agent / support group that are within his domain and in the...

\u contact customers to confirm service requirements on severity 3 & 4 service requests during off-shift... 1st levels of escalation \u interfaces with the service...

service now, bmc, etc... ) • collect and analyze service desk statistics (sla trends, operational costs, ticket/contact pareto sales rates...

• bachelor’s degree and 2+ years of relevant work experience within supply chain and customer service... as a team, we will provide support and service to the marketplace...

service request handling... delivery excellence: focus on enabling quality deliverables and enhancing customer satisfaction... delivery assurance: adhere to defined...

#welcometocognizant! we have an exciting opportunity for an exceptional individual to work supporting one of our clients as a regional command center (rcc) responsibilities...

Functions as national service delivery manager for ibm customers during/outside of so normal business hours and represents ibm as the manager responsible for service...

Team management team attrition %, employee satisfaction score     servicenow - it service management... delivery support csat, delivery as per cost, quality and...

Every year, we continually raise the bar for customer experience with new, innovative delivery services... our ‘under the roof’ associates process millions of products...

\u configuring service desk: setting up customer request types, slas, queues, and other parameters for jira service management... \u understanding of itil practices...

Review and supervise projects to ensure quality and timely delivery... manage the allocation and retention of resources for effective delivery...

Set up and configure jira service management service desks, ensuring alignment with business processes... strong skills in jira service management setup and configuration...

This position offers the opportunity to work in a fast-paced setting, manage significant responsibilities, and develop your leadership skills in it service management...

• submits reports in a timely manner, ensuring delivery deadlines... the position provides the financial expertise to enable the successful implementation of the...

Expedites delivery of goods to users...  confers with vendors to obtain product or service information such as price, availability and delivery...

Expedites delivery of goods to users... confers with vendors to obtain product or service information such as price, availability and delivery...

• proven history of providing technical support during all phases of project delivery... • strong working knowledge of servicenow components such as service catalog...