TRABAJO SERVICE DELIVERY BUSINESS PROCESS GUADALAJARA, JALISCO

service delivery management – manage the overall t&d service delivery of learning technology solutions... define and implement service delivery processes and standards...

delivery transformation productivity improvement, loss of revenue due to delivery issues, governance and compliance to risk management frameworks 4...

Supports the development of new strategies to improve business processes and ensure business continuity, meeting current and future business needs...

Develop and maintain process documentation... trouble shoot process related issues... establish robust, repeatable and reproducible process parameters develop, implement...

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

business trip availability... collaborate with crm systems to manage client data and improve service delivery through actionable insights... responsibilities1...

service now, bmc, etc... • responsible for having all project documentation according to business guidelines... ) • collect and analyze service desk statistics...

Contribute as a global team member as part of the overall application delivery process... key job accountabilities: work with business partners to elicit high-level...

• business trip availability... - collaborate with crm systems to manage client data and improve service delivery through actionable insights...

Develop and maintain process documentation... establish and improve process capabilities... strong experience in the electronic manufacturing industry as a process...

Ensure quality, timely and relevant information to monitor and improve performance kpis to maximize service & drive business decisions with business partners and...

Sales experience or customer service skills desired strong organizational, time management, and planning skills... support the customer in defining their needs to...

Lead monthly customer sales and margin forecast process... key job accountabilities: serve as the key business partner representing financial inputs to the cft...

Formulates secondary placement strategies in line with business priorities for maximum business impact... defines and steers local-go-to-market process from ideation...

process orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's...

service request handling... contribution to knowledge management process by updating/creating the knowledge articles... delivery excellence: focus on enabling quality...

Functions as national service delivery manager for ibm customers during/outside of so normal business hours and represents ibm as the manager responsible for service...

Required skills: delivery of service initiatives as part of the service excellence program... experience of it service delivery of business applications to a globally...