TRABAJO CUSTOMER RESOLUTION GUADALAJARA, JALISCO

Of cases resolved per day, compliance to process and quality standards, meeting process level slas, pulse score, customer feedback 2... competent consistently demonstrates...

Research, resolve and respond in real time to member inquiries to provide first contact resolution... alcanza todos los objetivos de calidad y productividad...

resolution of customer account queries... provides support in center locations, including timely resolution of customer service and operational management issues...

Of customer references, win lose ratio 3... account management new solutions added, customer wallet share growth, customer attrition rate, didi penetration % 5...

Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer...

Manages ibm's response to customer service requirements to ensure proper call coverage/resolution and high customer satisfaction... provide management support, assistance...

customer relationship management: acts as the primary contact for the customer regarding site management, proactively communicating and using related tools...

May include initial customer or product startup initiatives or large customer programs... coordinates and manages high-visibility and/or important customer programs...