TRABAJO INCIDENT PROBLEM CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

S/he is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved...

The ideal candidate will be analyzing and interpreting large sets of data to extract valuable insights and drive decisions in it service management global processes...

Leveraging your expertise, you will also provide continual service improvement by creating and updating security processes and incident response playbooks...

Major incident management experience f... problem management tickets, complaint management tickets, escalation management tickets, major incident management tickets...

Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request ...

·         familiarity with incident / problem / change and release management procedures is preferable... ·         excellent problem solving and root-cause investigation...