TRABAJO INCIDENT PROBLEM CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

Professional in incident management processes... knowledge of security incident management processes and procedures... upon resolution of the problem request, close...

•    ai and automation technologies... as an itsm data operations specialist, you will work closely with cross-functional teams to design, implement, and maintain...

Leveraging your expertise, you will also provide continual service improvement by creating and updating security processes and incident response playbooks...

Major incident management experience f... problem management tickets, complaint management tickets, escalation management tickets, major incident management tickets...

·         familiarity with incident / problem / change and release management procedures is preferable... ·         excellent problem solving and root-cause investigation...