TRABAJO HELPDESK SUPPORT HIGH LEVEL CIUDAD DE MÉXICO, CIUDAD DE MÉXICO

Responsibilities the role of the  operation and technical support level 2 noc  will thus be two-fold,  (i)  to follow the issue management procedures and to find...

Information security, data handling, service level agreements... * resource planning to support various program asks... * developing support strategies and creating...

Responsibilities · maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment... the role maintains documentation...

· provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation...

high energy level and a customer service orientation... maintain a high level of confidentiality and ensure security for documents, information and projects...

Advanced level is a plus... proven experience working as a l3 support... experience working with incidents support such as itil or other itsm frameworks...

The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes...

Provide a high level of customer service to end users with incidents and queries... the application support analyst will provide level 2 application and technical...

Phone and remote support experience... education and experience required: high school: completion of post- primary level education prior to university study...

• implement and maintain best practices for system operations and support... 5/ l2 support for ibm baw (bpel, mediation) and was servers (java application)...

• implement and maintain best practices for system operations and support... at cognizant we believe than our culture make us stronger! join us now! #becognizant...

Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer...

Our employees support our approximately customers in their digital transformation... our leaders operate with a high level of discipline but can work at speed...

Deal with clients, vendors and all it sectors involved, ensuring the service quality and keeping a high level of customer satisfaction and professionalism...

The role holder also has service ownership which includes: 24x7 support for executive customers, including senior level executive home office support, support while...

You will be guiding software engineering teams that are responsible for the design and delivery of high quality software for critical business features, built on...