XLM AND HTML AGENT PORTUGUESE AND ENGLISH REQUIRED PROTUGUESE AND ENGLISH
Descripción de la oferta de empleo
We are seeking a Product Support Analyst with advanced and fluent English language skills and an advanced level of Portuguese specializing in application troubleshooting and analysis. This role involves identifying and resolving technical issues, serving as the primary contact point for client technical teams, and providing exceptional support to D2L administrators with varying levels of technical expertise across corporatehigher education.
Salary up to 23,556 MXN per month.
Work from Home
All law benefits
You will only need
Own computer with Windows 10 or higher and 4 GB of RAM Apple computers not accepted
To be 18 years old
ConversationalAdvanced English Spoken and Written
Conversational Portuguese
High School Diploma
Availability to work flexible hours on a full time schedule
Internet with 10 Mbps download and 6 Mbps upload speed
Direct connection via Ethernet cable
Customer service attitude
Responsibilities
Engage with users in English through chat, phone, email, or a casetracking system to effectively identify and document the technical issues they are experiencing.
Conduct thorough research and apply appropriate solutions by referencing user guides, technical manuals, and other relevant documents.
Diagnose, replicate, and resolve technical issues using troubleshooting techniques.
Create, update, and resolve support cases within defined Service Level Objectives.
Generate Software Defect and Feature Enhancement reports to improve producttool design and functionality.
Develop support documentation, including FAQs and knowledgebased articles for both internal and client use.
Participate in collaborative troubleshooting sessions to identify the root causes of complex issues.
Competencies
Ability to quickly learn and adapt to new tools and products.
Strong pattern recognition and creative problemsolving abilities.
Ability to work independently and in collaboration with colleagues.
Efficient organization and time management in a fastpaced environment.
Excellent analytical, problemsolving, and decisionmaking skills.
Dont wait Join our team and be a part of delivering innovative technical solutions
Tipo de puesto Tiempo completo
Sueldo 22,000.00 27,400.00 al mes
Beneficios
Programa de referidos
Seguro de gastos médicos
Trabajo desde casa
Pago complementario
Bono de productividad
Tipo de jornada
Disponibilidad en noches
Incluye fines de semana
Turno de 10 horas
Preguntas de postulación
Cuentas con una computadoraWindows 10 o mayor disponible para trabajar
Manejas idiomas de programación XML y HTML
Idioma
Ingles Obligatorio
Portugués Obligatorio
Lugar de trabajo Empleo remoto
Fecha de inicio prevista 28112024
Bolsa de trabajo México ofrecemos puesto de XLM and HTML Agent Portuguese and English Required para el sector de Informatica Telecomunicaciones en la empresa Results Cx de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Results Cx
- En todo México
- Sin especificar - Sin especificar
- 27000$ - 27000$
- 14/11/2024
- 12/02/2025
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