TÉCNICOA IT SUPPORT TECHNICIAN TIER 1

Join our rapidly growing company and become part of a collaborative work environment where excellent customer service is paramount. As a critical link in our team, were seeking a reliable level 1 tech to handle incoming service requests via email and phone, prioritizing tasks based on urgency and client impact. The ideal candidate will excel in communication, remaining composed under pressure, and multitasking while taking decisive action. Your role involves ensuring accurate information capture, resource allocation, and seamless communication with both clients and internal staff. Technical expertise in Tier 1 support is essential for effectively resolving issues.
Bravada, a womanowned technology services com
pany, prioritizes superior customer service, offering a positive work environment, training, and advancement opportunities. Join our passionate team dedicated to helping businesses thrive
Qualifications
1 year of DesktopNetwork Support experience
Certified in Network, A, or similar certifications and education
Experience with Ticketing Systems such as CW PSA
Experience with Remote Access tools such as CW
Customer support experience
Be able to identify Incident, Task and request tickets for a better ticket handling
English 95 Speak, Read, Write Fluent English
Strong technical and analytical skills.
Excellent time management and customer service skills.
Ability to work well in a team environment and maintain a high standard of professional conduct.
An excellent customer service manner is required together with the ability to handle challenging support situations with a calm and methodical approach.
Responsibilities and duties
Technical Support Troubleshooting Provide support via phone, email, or ticketing system troubleshoot and resolve software, hardware, network, and configuration issues conduct remote troubleshooting sessions.
Ticket Management Escalate complex issues to senior technicians prioritize and manage tickets, including triage and routing.
User System Administration Handle basic IT queries password resets, software installs, account unlocks administer Active Directory and Office 365 assist with MFA troubleshooting and reenrollment.
Office 365 File Management Resolve Office 365 issues perform tasks like mapping drives, file recovery, and malware scans.
Client Interaction Communication Act as a point of contact for clients, providing timely communication and managing expectations document interactions and resolutions.
Collaboration Best Practices Work closely with other IT groups and team members assist in creating and maintaining dispatch policies and procedures implement best practices.
Record Keeping Documentation Maintain accurate records of service activities document actions, alterations, and procedures.
Industry Knowledge Stay updated on IT support and dispatch operation trends and technologies.
Physical Requirements
This is an onsite position remote or workfromhome options are not available.
Schedule Monday to Saturday, 9 AM 6 PM 8 hours per day.
Requires sitting at a desk in front of computer screens for the duration of the workday.
Benefits Perks
Seguridad Social IMSS, INFONAVIT, FONACOT.
Aguinaldo 15 days, Incapacitacion, Prima Vacacional 25 of total vacation days.
Paid Overtime
Seventh day Off Paid
Paid twelve Days Vacation after completing 1 year with the Company.
Unlimited Coffee Tea Program.
Monthly Employees Birthday Recognition Parties.
Annual Christmas Party Program Posada, and more
Contact Information
Email Resume to
bravada.us
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