TECHNICAL TRIAGE CUSTOMER CARE REPRESENTATIVE

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but are safe.
We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.
That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.
Department Overview Technical Triage is the first contact our customers have with the company.
Our main goal is to provide our customers with the best experience by helping them with inquiries or routing them to the correct place.
Job Description Motorola Solutions is looking to hire a Technical Triage Customer Care Representative in Reynosa, Mexico.
We are looking for people who are enthusiastic about customer service, who wants to be responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.
Call types include order inquiries, warranty replacement requests, postsale related customer service inquiries, service repair requests, and basic troubleshooting.
The candidate for this position must possess an excellent service attitude, as they will be representing the company's customer service department.
They should have a natural inclination towards providing exceptional service and always strive to exceed customer expectations.
A strong team player - this role requires working closely with other team members to ensure efficient and effective customer support.
Collaboration and cooperation are key in this position, as the candidate will be expected to contribute to the overall success of the team.
Strong bilingual communication skills and verbal fluency in Spanish and English.
They will be responsible for providing telephone support to customers, which requires clear and concise communication.
The ability to listen actively and articulate solutions effectively is crucial in order to provide satisfactory assistance to customers.
Possess the necessary knowledge and skills to provide telephone support for equipment they will be trained on and provide step by step resolutions on some troubleshooting steps.
Finally, the candidate should have a strong desire to exhaust all resources and learn new Motorola Solutions technology and grow professionally.
The field of technology is constantly evolving, and the candidate should be motivated to stay updated with the latest advancements.
This willingness to learn and adapt will not only benefit the candidate's professional growth but will also enhance their ability to provide excellent customer support.
#LI-DR2 Basic Requirements Excellent service attitude Teamwork player Communication skills and verbal fluency Knowledge and skills to provide telephone support Diagnosis of failures in printing equipment and computers is a must.
Provide support to staff via telephone as a Customer Service Representative The desire to learn new technology and grow professionally 100% English spoken and written Education High School Diploma, GED, Certificado de Preparatoria 1+ year of professional experience attending clients needs, experience with inbound call centers or customer service will be a plus.
Full-time availability Availability to work in Reynosa, from Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa, TAM Travel Requirements None Relocation Provided None Position Type New Grad Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email .
MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe our people are our greatest strength.
More than strong, we’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives.
We build and connect critical communications, video security and command center technologies to help protect people, property and places.
And our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security.
Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind.
Anything is possible with the freedom to think outside the box.
Connect with a career that matters and help us to build a future of safer, together.
Learn more www.
otorolasolutions.
om.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.