TECHNICAL SUPPORT SPECIALIST - MEX
Descripción de la oferta de empleo
Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.
ESSENTIAL DUTIES & RESPONSIBILITIES Understand, manage, deploy, import, and support the virtual desktop thin clients and related physical equipment.
Provide first line technical support via phone, e-mail and/or a desktop support application.
Identify, research, and resolve technical issues with company’s proprietary systems and other third-party systems.
Work with 3rd party platforms including.
Office 365 / Azure Citrix Meraki Ring Central Broadsoft Troubleshoot basic hardware, software, and network issues.
Redirect or escalate problems as appropriate.
Respond to inquiries in a timely manner, adhering to procedure and protocol.
Work physically in the Monterrey office preparing and shipping out laptops for new hires.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES Knowledge of MS Office, including Excel, Word, and Outlook Knowledge of o365 and Azure Knowledge of general VoIP / IP Phone systems and troubleshooting Knowledge of Computer Hardware and Software Knowledge of basic networking principles Be a motivated team player with a strong desire to succeed in a fast-paced environment Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities Strong problem-solving, organization and communication skills Ability to adapt quickly to changing priorities and processes Comfortable in a fast-paced, results-oriented environment Ability to quickly establish credibility and provide clear communication across all levels of the organization Comfortable managing workload independently and effectively QUALIFICATIONS.
Bachelor’s Degree (preferred) 3 - 5 years of relevant experience
Detalles de la oferta
- Worldwide Express
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 04/09/2024
- 03/12/2024
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