TECHNICAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
tasks to do.
· local and remote support to users (administration and operations) · respond to it support requests by phone, email, or our ai assistant olivia in teams.
· remote support to users' computers to diagnose and solve problems.
· preventive and corrective maintenance of computer equipment and printers.
· verify the configuration of the computer, the operating system and the applications.
· establish priorities and plan the resolution of customer and user requests.
· identify and escalate situations that require urgent attention.
· handle a large volume of incoming and outgoing calls in a timely manner.
· operating system configuration (user profile, inventories, etc.) · build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately.
· solves problems related to software, hardware, computer, server and security.
· maintain the correct functioning of the systems by carrying out the necessary ones.
· secure support and follow-up from partners or other resources from our various remote sites.
Detalles de la oferta
- Landsberg orora
- 18/10/2024
- 16/01/2025
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