TECHNICAL SUPPORT SPECIALIST

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over people by , if not sooner.
LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.
The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
HY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values.
Curious, Dynamic, and Authentic.
HAT WILL YOU DO Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Maintains system functionality by testing computer components.
Helps design and implement networks.
Consults with users to determine appropriate hardware and software needs and assists in placing orders.
Maximizes computer systems capabilities by studying technical applications and making recommendations.
Tests compatibility of new programs with existing ones.
Gathers data to identify and evaluate technical purchasing options.
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Maintains system capability by testing computer components.
Carries out software, network, and database performance tuning.
Documents hardware and software updates.
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
Prepares reference material for users by drafting operation instructions