TECHNICAL SUPPORT ENGINEER, EXPERIENCE CLOUD
Descripción de la oferta de empleo
ob CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
xperience Cloudサポートエンジニアは、お客様が直面している課題に対して高い技術力を発揮し問題解決に向けて取組み、カスタマーサポートのスペシャリストとして、お客様が技術的チャレンジを乗り越えるお手伝いをすることによってお客様を成功に導きます。テクニカルサポートエンジニアは、高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforceの成長に貢献することをミッションとしています。在宅勤務/リモートワークが主であり、各チームメンバーがフレキシブルかつ安全に働ける環境づくりを推進しています。また、以下の職責が含まれますが、これらに限定されるものではありません。職責 担当分野の製品機能における技術的専門性の確立および保持卓越した分析、トラブルシューティング、および問題解決の専門知識の提示お客様期待値および顧客体験の管理による顧客満足度の最大化業務に関連するトレーニングへの積極的かつ継続的な参加必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示グローバルサポート/開発部門との連携プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行ナレッジ文書の作成と管理必須要件:学位または同等の関連職務経験尚可文書および口頭での優れたコミュニケーション能力HTMLおよびCSSの解読、実装の経験スクリプト言語 (例 JavaScriptやjQueryなど)開発経験推奨要件.
alesforceおよび/またはCRMアプリケーションまたはその他のクラウドベースのテクノロジーの経験カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど英語（読み書き）AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
osting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at www.
quality.
om and explore our company benefits at www.
alesforcebenefits.
om.
alesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.
Detalles de la oferta
- Salesforce
- En todo México
- Sin especificar - Sin especificar
- 24/10/2024
- 22/01/2025
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