TECHNICAL SUPPORT AGENT FRENCH ENGLISH REQUIRED FRENCH AND ENGLISH REQUIRED.

We are seeking a Product Support Analyst with advanced and fluent English language skills and an advanced level of French specializing in application troubleshooting and analysis. This role involves identifying and resolving technical issues, serving as the primary contact point for client technical teams, and providing exceptional support to D2L administrators with varying levels of technical expertise across corporate higher education.

Salary up to 24,000 MXN per month.
Work from Home
All law benefits
You will only need

Own computer with Windows 10 or higher and 4 GB of RAM Apple computers not accepted
To be 18 years old
ConversationalAdvanced English Spoken and Written
Conversational French
High School Diploma
Availability to work flexible hours on a full time schedule
Internet with 10 Mbps download and 6 Mbps upload speed
Direct connection via Ethernet cable
Customer service attitude

Skills
Ability to write, interpret, and debug SQL queries on demand
Working knowledge of Web services SOAP and REST, XML, HTML, ASP, ASPX, C, .NET, JAVA, JavaScript, and Microsoft tools and technologies
Working knowledge of Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions.
Web applications and how they work at a high level web servers, database servers, clienttoserver communication
Wireshark, Fiddler, and other browser based diagnostic and reporting tools
Communicate technical and complex information in verbal and written form
Keen attention to detail and organization skills
For Bilingual Roles Must be fluent and demonstrate verbal and written communication proficiency in French, Spanish, or Brazilian Portuguese


Responsibilities

Engage with users in English through chat, phone, email, or a casetracking system to effectively identify and document the technical issues they are experiencing.
Conduct thorough research and apply appropriate solutions by referencing user guides, technical manuals, and other relevant documents.
Diagnose, replicate, and resolve technical issues using troubleshooting techniques.
Create, update, and resolve support cases within defined Service Level Objectives.
Generate Software Defect and Feature Enhancement reports to improve producttool design and functionality.
Develop support documentation, including FAQs and knowledgebased articles for both internal and client use.
Participate in collaborative troubleshooting sessions to identify the root causes of complex issues.
Competencies

Ability to quickly learn and adapt to new tools and products.
Strong pattern recognition and creative problemsolving abilities.
Ability to work independently and in collaboration with colleagues.
Efficient organization and time management in a fastpaced environment.
Excellent analytical, problemsolving, and decisionmaking skills.
Dont wait Join our team and be a part of delivering innovative technical solutions

Tipo de puesto Tiempo completo

Sueldo 19,200.00 24,000.00 al mes

Beneficios


Programa de referidos
Seguro de gastos médicos
Trabajo desde casa
Preguntas de postulación


Cuentas con una computadoraWindows 10 o mayor disponible para trabajar
Idioma


Ingles Obligatorio
Frances Obligatorio
Lugar de trabajo Empleo remoto

Fecha de inicio prevista 28112024
Bolsa de trabajo México ofrecemos puesto de Technical Support Agent French English Required para el sector de CallCenter Telemercadeo en la empresa Results Cx de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.