TECHNICAL APPLICATION SPECIALIST
Descripción de la oferta de empleo
Documents and escalates issues as necessary.
hat you'll do.
ommunicate via phone, email, or chat to diagnose, troubleshoot, repair, and test solutions for technical/system issues.
Fully document and escalate when necessary.
ollow procedures to resolve client-server software application issues, including those involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
se interpersonal skills and technical product knowledge to address situations where standard procedures have failed to resolve system or software failures.
eep up with software updates and changes to provide timely and accurate solutions to customers.
ssist with system setup, configuration, and the use of programming and integration tools to customize, extend, and integrate products.
ddress concerns from other departments, such as customer experience or sales, and assist in mentoring team members.
hat you need to succeed.
roficient in both verbal and written communication, ensuring a top-notch customer experience.
trong skills in troubleshooting and resolving issues efficiently.
nowledgeable in financial, manufacturing, retail, or distribution business processes.
ver 3 years of relevant experience with demonstrated success and knowledge.
xpertise in Microsoft SQL, ERP applications, and analytical tools.
amiliar with system application fundamentals and business processes in accounting, including Accounts Receivable, Accounts Payable, General Ledger, and Out of Balance Reconciliation.
xperience in buying, selling, storing, transferring inventory, cycle counts, and physical inventory.
xperienced in database administration, installation, and configuration.
bility to work effectively with teams in Monterrey, India, and the US.
bout EpicorAt Epicor, we're truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
ompetitive Pay \u BenefitsHealth and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
nternal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
areer Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
ducation Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
nclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership
Detalles de la oferta
- Sin especificar
- 31/12/2024
- 31/03/2025
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