TECHNICAL APPLICATION SPECIALIST

As a Technical Application Specialist based in our Support Center in Monterrey, Mexico, you will provide technical support via phone, email, and fax.
You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.
What you will be doing.
Respond to client calls in a professional manner, providing appropriate solutions and advice.
Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
Review outstanding issues, ensuring clients are kept informed of progress.
Attend relevant Epicor product training courses, in line with our internal certification scheme.
What you will likely bring.
Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
Minimum of three years related experience (preferred but not essential), with customer service experience being valued.
Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.
Excellent verbal communication skills, with fluency in English (written and spoken).
Strong skills for analysis, troubleshooting, and problem-solving, with the ability to work independently with minimal supervision and the ability to prioritize tasks in a stressful environment.
Willingness to learn and explore new technologies.
What could set you apart.
Exposure to production environments, understanding manufacturing concepts, terminology, processes, procedures, and operations will be valued.
Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
#LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos Everyone has a role to play, and our collective efforts matter.
Together, we empower our customers and our own growth and change.
At Epicor, you’ll collaborate side by side with our hardworking makers, movers, and sellers, helping them get the insight advantage with our data-driven solutions.
You’ll bring your unique voice to an inclusive, global workplace that fosters innovation, celebrates partnership, and champions positive change.