TECHNICAL ANALYST 3-SUPPORT

Cloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job.
We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers.
The team oversees supporting business processes and functionality for multiple SaaS services and other cloud hosting service related issues.
Responsibilities.
Provide end-user technical support forOracle SaaS Cloud Portal features & functionality including.
Developing the long-term strategy and vision for continuous improvement of Cloud hosting services.
Identifying, documenting and adopting best practices to improve the Cloud hosting experience.
Author and contribute to customer facing user guides and knowledge articles.
Partner with operations, development, and center of excellence (CoE) teams to drive solutions to reduce need for customers to contact Oracle Support.
Drive standard root cause analysis and defect/enhancement tracking across all technical teams& compliance tracking, influence new features in the Cloud Framework releases Develop standards and controls toreduce release defects and regression Environment refreshes (Moving data from a source environment to a target environment) Activating & provisioning SaaS Cloud accounts & environments IP Allowlisting setup Environment resizing setup Language Pack installation setup SaaS account creation & password resets Sign-on problems, including Single Sign On (SSO) VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams) Migration related issues from one data center to another Preferred Qualifications and Skills.
Technical degree i.
., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.
GPA Or functional degree + technical higher degree 7 – 10 years supporting or implementing SaaS products 2 – 3 years networking administration 3 – 4 years program management experience Team player who can work well with team members in a collaborative environment Excellent written and verbal communication skills in English Demonstrate high attention to detail, problem solving and analytical skills Strong ability to solve operational problems, with ability to identify and automate common routines Good knowledge on Incidents/Request and Change Management process Identify defects and work with different technical teams in analyzing and following up on the issues High degree of professionalism, integrity, and helpfulness Experience with cloud products and cloud infrastructure Career Level - IC3 As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
True innovation starts with diverse perspectives and various abilities and backgrounds.
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It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one.
Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer