SUPPORT ENGINEER, AUDIBLE

DESCRIPTION Good storytelling starts with great listening.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team.
If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you.
As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture.
This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.
As a Support Engineer, you will...
- Be a technical lead on team and act as a subject matter expert for one or more services - Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning - Lead large multi-team projects and resolve the most complex support issues - Understand the business impact of support decisions - Drive the team to improve operational efficiency for all services through the identification and development of slas, metrics, monitors, procedures, tools, and documentation - Think proactively and work to prevent support issues before they are realized - Participate in design reviews to identify and mitigate support risks - Work closely with development and QA teams to improve the change management life-cycle - Have a deep understanding of production architecture and are familiar with operating system best practices - Identify and drive small production architecture changes - Regularly work with management to assign tasks and small projects to other Support Engineers - Design and develop complex high performing scripts and applications - Work with other Amazon leaders to share ideas and improve support across the company - Take a role in the strategic direction of the team - Play a significant role in hiring, mentoring, and training employees - Demonstrate excellent judgment when making decisions ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling.
We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.
We are a global company with an entrepreneurial spirit.
We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.
This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS - 3+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems - Experience in Unix or Linux OS - Proficiency in one or more general-purpose programming languages, such as.
Java, C/C++, C#, Objective C, Python, JavaScript PREFERRED QUALIFICATIONS - Experience scripting in modern programming languages - Good understanding and experience of using GIT - Supporting implementations enterprise-wide - Applications with different geographies - Knowledge of AWS Services - An understanding of computer networking fundamentals - Ability to run and debug code through an IDE