SR MGR CUSTOMER QUALITY JOB DETAILS | TE CONNECTIVITY

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors.
They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment.
Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary.
They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.
RESPONSIBILITIES Lead high Impact customer escalations.
Lead the communications with the executive team.
Lead a team to develop customer intimacy by representing voice of customer for key customers inside TE Connectivity Americas Automotive to deliver extraordinary customer experience.
Champion process owner responsible customer specific improvement plans aimed at improving TE internal performance to KPI’s and our performance in the eyes of our customers.
Lead the warranty programs and field customer quality engineering teams.
Drive the utilization of customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes.
Work cross functional to ensure key customer specific requirements are implemented and followed within TE.
Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships.
Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures.
Facilitate global read across for major or fundamental corrective actions.
Develop internal associates’ awareness of TE product applications and markets in the field as well as failure mode effects at customers.
Contribute internally harmonized versions of customer scorecards and drive awareness and actions which improve TE standing with customers.
Align strategic approaches to customers with the Sales and Marketing team based on quality and business trends.
What your background should look like.
QUALIFICATIONS 10+ years of experience working directly with OEM’s such as Ford, GM, Toyota & Honda.
BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 15+ years of relevant experience.
Master’s Degree preferred in similar Engineering or Business / Business Administration field.
Proven record leading highly technical discussions.
5+ years of experience in product design, manufacturing engineering or testing.
Fluent executive level communication skills in English (verbal, presentations & written).
3+ years’ experience managing warranty programs directly with OEM’s.
Awareness level of convergent technical problem-solving tools, Shainin Red X Journeymen or above or Six Sigma black belt preferred.
America Society for Quality (ASQ) Certified Quality Engineer preferred.
5+ years’ experience with all tools of IATF; especially APQP, PPAP, Root Cause Analysis.
Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience.
Excellent verbal and written communication skills with project management capabilities.
Must be able to lead and motivate engineering resources within a matrix organization.
Candidate must be self-directed and possess strong managerial courage and business acumen.
Candidate must be well versed in working in technical and commercial environments and work fluidly to lead communications customers up to the OEM level.
#LI-ONSITE Location.
Hermosillo.
Competencies Building Effective Teams Motivating Others Managing and Measuring Work Values.
Integrity, Accountability, Inclusion, Innovation, Teamwork SET.
Strategy, Execution, Talent (for managers)