SORT CENTER OPERATIONS MANAGER, WORLDWIDE OPERATIONS
Descripción de la oferta de empleo
Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan.
Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Ø Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP Manager, and Other Ops.
Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Ops, General Manager and / or HR.
Key job responsibilities • Lead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning • Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
A day in the life Internal Stakeholders - Inbound, Outbound, PS, Sorting, L&D, LP, Quality & PXT Team.
Customers - Last Mile for any customer related escalations, Central Agencies like ACES, S&OP, CF Team.
This position is expected to have good stakeholder management with the agencies mentioned above, working towards the shared goal of uplifting Customer Experience.
BASIC QUALIFICATIONS - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of employee and performance management experience - 2 years of Strong Operations Management Proficient in Data Analysis - 5+years Operations Management experience in manufacturing, production, distribution environment or related industry - Supervisory responsibility for a minimum of 100 hourly employees - Excel skills required.
- English Proficient PREFERRED QUALIFICATIONS - Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
Detalles de la oferta
- Amazon
- 16/10/2024
- 14/01/2025
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