SOFTWARE SUPPORT SPECIALIST

Job ID.
Required Travel.
No Travel   Managerial - No Location.
Mexico-Guadalajara (AM)   Who are we? Amdocs helps those who build the future to make it amazing.
With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
Our approximately employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.
billion in fiscal .
In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems.
Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process.
What will your job look like? Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable.
Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution.
Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.
Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions.
By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience.
Represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews).
Establishes relationships with internal customers/partners All you need is...
Bachelor's degree in Science/IT/Computing or equivalent and 7-8 years' experience as a software engineer or a software support engineer.
Working Knowledge of Kubernetes and kafka ´(Must) Scripting knowledge to develop quick automations for know scenarios (python, postgres DB, cassandra, graphQL) (Must) Knowledge in SVO and SVA, orchestration and activation systems Trouble shoot transaction failures and root cause analysis (Must) Proactive Monitor and capture transaction failures Ability to engage external applications and business groups Telecom and mobility industry knowledge  - Optional Why you will love this job.
The chance to serve as a specialist in software and technology.
You will take an active role in technical mentoring within the team.
We provide stellar benefits from health to dental to paid time off and parental leave!  Amdocs is an equal opportunity employer.
We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce