SOFTWARE ENGINEER, PRODUCT SUPPORT
Descripción de la oferta de empleo
RemoteBusiness Unit.
EAMResponsibilitiesThis position involves support of the Enterprise Asset Management products.
The ideal candidate will work with integrated applications in Customer Support.
Tasks will include.
roviding support to internal and external customers for product related issuesInterfacing with internal customers, including software development and product planningAssisting with workshops and training as neededPerforming technical tasks in support of installation and maintenance of EAM ProductsProactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
nvolved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx, Microsoft Team, Zoom.
esponsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
ocuses on developing knowledge in specific product suite or operating environments.
ontributes information to the Support knowledge base.
anages workload effectively following Support Procedures.
roubleshooting technical part of the product (jboss, apache, database, sql code, cognos, webservices, adfs, deployment, log, GIS, Esri, etc)Previous experience working in Support and TroubleshootingGood problem solving and analytic skills.
eam player with the ability to build strong peer and interpersonal relationships.
trong organizational and multi-tasking skills.
ble to provide oral and written communication that effectively articulates complex ideas.
ser of Microsoft Office applicationsEducation / QualificationsBasic QualificationsBachelor's degree in business or computer science or has equivalent technical training and/or work experiencePreferred QualificationsPossesses working knowledge of operating environments and basic knowledge of product functionalityBasic knowledge of Oracle and Microsoft SQL databasesTechnical backgroundExperience with Maintenance Software#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 19/12/2024
- 19/03/2025
Please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@***** and call: o: 732-626-9717 ext 103 job title : microsoft dynamics product support engineer remote job description: as a product support......
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