SHIFT AREA MANAGER, LAST MILE OPERATIONS

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.
Amazon is seeking a Shift Area Manager in Last Mile Operations, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.
This role requires working with multiple business and technical teams across the company to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance.
The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.
Job specifics.
- Continual standing and/or walking an average of 5 miles daily.
- Availability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Key job responsibilities - Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals - Support all safety programs to ensure a safe work environment for all associates and DSPs - Proactively identify and lead process improvement initiatives and Lean tools - Train and develop people - Implement Continue Improvement Projects - Build bonds between all stakeholders and peers - Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels - Promote best practice and continuous process improvements across your team in areas like health and safety and productivity - Ensure there is on-the-road capacity for deliveries including during peak business times - Help to pilot new service types on-site, such as electric vehicles and cargo bikes - Carry out performance reviews with DSPs About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses.
We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do.
Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams.
Our team is people-focused and supportive, particularly as lots of our people work through the night.
We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors.
Every year, we continually raise the bar for customer experience with new, innovative delivery services.
We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience working for Amazon or any Amazon subsidiary or affiliate - 2+ years of performance metrics, process improvement or lean techniques experience - A completed Bachelor’s Degree or 2+ years Amazon experience.
- 2+ years of Direct management experience for employees and their performance.
- 3+ Years of general experience - - Intermediate-advanced English Proficiency (B2+) PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related field is a plus.
- 2+ years management experience in a delivery, manufacturing, production or distribution environment.
- Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment).
- Interest in long-term career development in Logistics & Transportation.
- Experience working and managing 3PL operations.