SERVICENOW PLATFORM OPERATIONS LEAD

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.
AstraZeneca is one of only a handful of pure-play biopharmaceutical companies to span the entire value chain of a medicine from discovery, early- and late-stage development to manufacturing and distribution, and the global commercialization of primary care, specialty care-led and specialty care medicines that transform lives.
At AstraZeneca, science is at the core of everything we do.
But more than that, science is who we are.
Our research sites are collaborative, innovative and dynamic environments that allow our scientists to keep pushing the boundaries.
We work alongside scientists at leading institutions to better understand disease, identify potential new drugs and accelerate drug development.
A ServiceNow Platform Operations Lead plays a critical role in managing and maintaining the ServiceNow platform within an organization.
This platform is widely used for IT service management (ITSM), as well as various other business process automation and service management tasks.
The primary responsibilities of a ServiceNow Platform Operations Lead may include.
Platform Management.
Oversee the day-to-day operations of the ServiceNow platform, ensuring its availability, performance, and reliability.
Monitor system health and performance, proactively identifying and addressing any issues.
Implement best practices for platform maintenance and optimization.
Team Management.
Lead a team of ServiceNow administrators, developers, and analysts, ensuring they have clear roles and responsibilities.
Provide guidance, support, and mentorship to team members, fostering their professional growth.
Configuration and Customization.
Collaborate with business units to understand their needs and requirements for ServiceNow.
Oversee the configurations of the platform to meet these requirements.
Ensure adherence to best practices in platform development and customization.
Change Management.
Manage and document changes to the platform, ensuring that changes are properly tested and do not disrupt ongoing operations.
Implement and enforce change management processes and policies.
Incident and Problem Management.
Handle and oversee the resolution of platform-related incidents and problems.
Analyze the root causes of recurring issues and implement preventive measures.
Release Management.
Plan and coordinate platform upgrades and releases.
Test and deploy new features, enhancements, and patches.
Integration Management.
Manage integrations between ServiceNow and other systems within the organization, ensuring data flows smoothly.
Troubleshoot and resolve integration issues.
Security and Compliance.
Implement and enforce security policies and best practices on the ServiceNow platform.
Ensure compliance with relevant regulations and standards.
Reporting and Analytics.
Develop and maintain reporting and analytics solutions within ServiceNow to provide insights into platform performance and usage.
Documentation and Training.
Create and maintain documentation related to platform configurations, processes, and procedures.
Provide training and support to end-users and team members.
Vendor Management.
Manage relationships with ServiceNow or third-party vendors, as needed.
Stay informed about updates, new features, and industry trends related to the platform.
Performance Monitoring.
Monitor system performance, conduct regular performance testing, and optimize the platform for efficiency and scalability.
Budget Management.
Create and manage the budget for ServiceNow platform operations, including software licensing, hardware, and personnel.
Continuous Improvement.
Continuously evaluate the platform's performance and user satisfaction, identifying areas for improvement.
Implement process enhancements and new features to drive operational excellence.
Emergency Response.
Be on call for emergencies and incidents that require immediate attention.
A ServiceNow Platform Operations Lead is a key figure in ensuring that the organization's ServiceNow platform runs smoothly, meets business needs, and remains secure and compliant.
They should possess strong technical expertise, leadership skills, and a deep understanding of IT service management processes.
Mandatory requirements.
5 + Years of service now experience 10+ Years of IT Experience 5+ years on working exp in ServiceNow with hands-on working experience in ITSM module - Also working experience on at least 2 other ServiceNow modules is required.
Should be familiar with platform upgrades & ITIL process.
AstraZeneca is an equal opportunity employer.
AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
Date Posted 19-jun- Closing Date 23-jun- AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Somos una compañía biofarmacéutica global e innovadora.
En AstraZeneca nos enfocamos en el potencial de la ciencia para hacer frente a las necesidades no cubiertas de los pacientes en todo el mundo.
Nos comprometemos en aquellas áreas en las que creemos que realmente podemos cambiar el curso de la medicina y hacer realidad nuevas grandes ideas.
Somos un lugar donde la libertad de pensamiento y la creatividad alimentan nuestra determinación por marcar la diferencia a través de la ciencia.
Nuestra ciencia vive más allá de nuestros laboratorios.
Nuestra perspectiva global significa que utilizamos el talento y la experiencia de todo el mundo para hacer que nuestros medicamentos sean exitosos.
En AstraZeneca el único que puede poner límites al alcance de su carrera eres tú.
Con los conocimientos adecuados y la pasión te ayudaremos a explorar lo que AstraZeneca puede ofrecerte.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you.
to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.