SERVICENOW DEVELOPER SENIOR - REMOTO

Location: Remote Full Time   Job Overview:  Summary of Position: The primary role of the Senior Technical Consultant is to
work closely with Customers to understand and translate their business and
technical requirements, propose solutions to business problems and lead the
technical delivery of the chosen solution. If you have a strong and proven
background in Service Management technical delivery in one or more of the
following areas, we want to hear from you. Your Life at Eviden: You´ll be responsible for providing creative solutions to
resolve business problems via customer requirements based on the technology
(ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people). What will make you successful/or “Your X Factor”: Primary focus area: ServiceNow ITSM, ITIL, ITAM, CMDB/CMDB. Other focus areas: HP Service Manager, BMC/Remedy, SaaS
Solutions, Web Technologies (XML, HTML, JavaScript, Web Serv ices, etc.). Preparing and running functional design workshops including
the creation of design specifications based on out-of-the-box functionality and
customer requirements. Full customer engagement around the technical solution
including challenging and validating the customer requirements with regards to
“needs” versus “wants”. Working with the Client this requires thought
leadership in transforming “solutionised” requirements to true business
outcomes Working with the Pre-Sales and Technical Architecture
functions to support, validate and help deliver client presentations, workshops
and responses to technical and business enquiries Proven hands-on technical delivery (including development,
testing and implementation) of cost-effective ServiceNow solutions using a
number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations
(web services, SOAP, email, MID, etc)   Your Expertise:   Education: Bachelor’s degree in computer science or related field   Years of Experience: Hands-on design, development, and deployment experience with
the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets
for 3+ years)    Minimum Required Skills - Experience in providing creative solutions to business
problems and working with IT Service Management (ITIL) processes, metrics, and
key performance indicators. - Must have solid understanding and experience in using
several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing
integrations with the ServiceNow platform using web services, SOAP, email, MID,
plugins. - Knowledge of technical components such as LDAP, VPN, SSL and
other such technologies. - Has proven leadership experience in managing small teams and
projects. - Ability to produce documentation on various levels including
technical and customer facing. Preferred Skills ServiceNow knowledge of the following products is a
MUST:  - CSM (Customer Service Management) - HRSD (Human Resource Service Delivery) - ITBM (IT Business Management) - ITOM (IT Operations Management) - ITSM (IT Service Management) - SAM (Software Asset Management) - AIE (Analytics, Intelligence, and Reporting) - DevOps - FSM (Field Service Management) - FS (Financial Services) - FOM (Field Operations Management) - FSO (Financial Services Operations) - GRC (Governance, Risk and Compliance) - TSM (Telecommunications Service Management) - LSD (Legal Service Delivery) - LP (Now Platform) - NLAP (Now Platform App Engine) - SO (Security Operations)   Certifications - ITIL v2 or V3 Foundations - CSA - ITSM