SERVICENOW

We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant! Responsibilities Lead the implementation and configuration of ServiceNow CSM ITOM and ITSM modules to meet business requirements.
Oversee the integration of ServiceNow with other enterprise systems to ensure data consistency and process efficiency.
Provide expert guidance on best practices for ServiceNow platform usage and optimization.
Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
Develop and maintain custom scripts workflows and automation to enhance ServiceNow functionalities.
Conduct regular system audits and performance tuning to ensure optimal performance and reliability.
Create and maintain comprehensive documentation for configurations customizations and integrations.
Train and mentor junior team members on ServiceNow capabilities and best practices.
Monitor and resolve incidents and service requests related to ServiceNow in a timely manner.
Participate in change management processes to ensure smooth deployment of updates and new features.
Analyze and report on key performance indicators to measure the effectiveness of ServiceNow implementations.
Engage with stakeholders to continuously improve service delivery and user satisfaction.
Ensure compliance with organizational policies and industry standards in all ServiceNow activities.
Qualifications Possess extensive experience in ServiceNow CSM ITOM and ITSM modules.
Demonstrate strong problem-solving skills and the ability to troubleshoot complex issues.
Exhibit excellent communication skills both written and verbal in English.
Show proficiency in developing custom scripts and workflows within ServiceNow.
Have a solid understanding of ITIL processes and their application in ServiceNow.
Display the ability to work effectively in a hybrid work model.
Demonstrate experience in mentoring and training junior team members.
Certifications Required Certified ServiceNow System Administrator ITIL Foundation Certification Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger! Join us now! #BeCognizant #IntuitionEngineered Igualdad de Empleo y Política de Acción Afirmativa.
Cognizant es un empleador que ofrece igualdad de oportunidades.
Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
ognizant.
om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.