SERVICE CENTER SPECIALIST

Resumen de trabajo The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team Responsibilities/Description • Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy.
order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any • Process a credit note or a debit note related to a sales order or customer complaint • Coordinate customer complaints and service cases related to a sales order • Respond to customer’s inquiry in a timely and accurate manner • Build a strong partnership with internal and external stakeholders • Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process • Support internal/external audit as needed Requirements • Bachelor’s degree (no specific major fields required) • 2-3 years' experience in Customer Service or Supply Chain of business to business • Knowledge in domestic and international trade • Expert knowledge of MS Office tools • Knowledge in SAP • Fluent business English communication skills • Effective communication skills across all levels of the organization • Highly collaborative and team player • Cross cultural awareness Training / Certifications • SAP training • Microsoft Office tools training (Word, Excel, PowerPoint) • Incoterm and Payment Term training Somos líder mundial en sabor, aroma y nutrición, ofrecemos a nuestros clientes una gama más amplia de soluciones naturales y aceleramos nuestra estrategia de crecimiento.
En IFF creemos que su singularidad libera nuestro potencial.
Valoramos el mosaico diverso de etnia, origen nacional, raza, edad, sexo o condición de veterano.
Nos esforzamos por lograr un lugar de trabajo inclusivo que permita a cada uno de nuestros colegas aportar su yo auténtico al trabajo, independientemente de su religión, identidad de género y estilo de vida.
expresión, orientación sexual o discapacidad.
Visit IFF.
om/careers/workplace-diversity-and-inclusion to learn more We apply science and creativity for a better world.
With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.
As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market.
While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.
We offer end-to-end service that few can deliver on.
Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.