SENIOR CUSTOMER QUALITY ENGINEER
Descripción de la oferta de empleo
lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
lead and facilitate root cause analysis (rca) investigations for complex or recurring customer issues.
oversee the implementation of corrective and preventive actions (capa) using methodologies such as 8d, 5-why, and six sigma tools.
ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
develop and present high-level reports on customer quality performance, including key performance indicators (kpis) and defect rates.
communicate findings and trends to senior management and customers, ensuring transparency and alignment.
track and report on the effectiveness of corrective actions and process improvements.
ensure compliance with industry-specific standards (e.
., iso , iatf ) and customer-specific requirements.
lead internal and external audits, ensuring that customer requirements and quality system standards are met.
prepare and oversee customer quality audits and act as a key representative during these engagements.
Detalles de la oferta
- Tpe de méxico, s. de r.l. de c.v.
- 14/11/2024
- 12/02/2025
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