SENIOR CUSTOMER QUALITY ENGINEER
Descripción de la oferta de empleo
lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
lead and facilitate root cause analysis (rca) investigations for complex or recurring customer issues.
oversee the implementation of corrective and preventive actions (capa) using methodologies such as 8d, 5-why, and six sigma tools.
ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
develop and present high-level reports on customer quality performance, including key performance indicators (kpis) and defect rates.
communicate findings and trends to senior management and customers, ensuring transparency and alignment.
track and report on the effectiveness of corrective actions and process improvements.
ensure compliance with industry-specific standards (e.
., iso , iatf ) and customer-specific requirements.
lead internal and external audits, ensuring that customer requirements and quality system standards are met.
prepare and oversee customer quality audits and act as a key representative during these engagements.
Detalles de la oferta
- Tpe de méxico, s. de r.l. de c.v.
- 14/11/2024
- 12/02/2025
Candidateshould have good communication skills, be a team player and be able to lead a team... requisitos del puestogood knowledge of the architecture of the tandem platform good knowledge in handling tacl macros, obey files, shell script good knowledge in middleware configuration like pathway, mq ......
Produce quality documentation... drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... own, investigate and solve complex customer technical/functional issues and serve......
Resolve complaints and customer problems in an efficient, professional and friendly manner... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... placing new order/volume orders, handling existing orders, returns/replacements......
Essential: graduated industrial engineer or related... maximum age 30 years old requisitos del puesto advanced ms office skills strong communication, interpersonal, customer service, and sales skills... customer service quotations and follow-ups search for new customers apqp administration constant communication......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
Importante empresa multinacional de origen suizo esta en búsqueda de tu talento como: project engineer escolaridad: ingeniero mecánico (titulado)... inglés avanzado (la entrevista es en inglés) edad: 26 a 30 años experiencia laboral de 3 a 4 años como mechanical engineer o en ingeniería de proyectos......
Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......
As a full stack engineer assigned to the product/project ensure performance, maintainability, and functional requirements from design, development, testing to rollout and support... as a senior team member of developers, providing feedback and training where necessary, and ensure that technical initiatives......
Te estamos buscando a ti como diseñador estructural senior... nosotros (torre) estamos ayudando a diseños en corrugado y publicidad a encontrar al mejor candidato para unirse a su equipo tiempo completo para el rol de diseñador estructural senior... escolaridad: ingeniería industrial, diseño industrial......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
