SALES REPRESENTATIVE

Process Specialist - Tech Support Qualification.
Graduate (exclusion.
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility.
Stakeholder/Business Management.
• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc….
Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.
• Web.
Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT Customer Relationship Management.
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
For Voice processes Only:.
• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
• Connect with the customer & provide highest level of customer satisfaction.
• Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
• Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
• Process Executives are expected to call back on time.
Process Improvements and Adherence.
• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery.
• Receive tickets/work on issues related to respective process.
• Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
For Voice Processes Only:.
• Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
• Make outbound calls to follow up / confirm resolution.
People / Team.
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
Must Have Skills Speaking English Speaking Spanish The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.