SALES PLANNING AUTOMOTIVE - CUSTOMER SERVICE

Forvia Hella is an Equal Opportunity Employer and we believe that diversity is critical to our success.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or disability status.
Education.
Degree in engineering, administrative or similar Experience in similar position minimun 1-2 years Experiences in all or some of the following industries.
Metalmechanics, Machining, electromechanical integration or automotive.
English % (written, read, and talked) SAP (required) Job Objective Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant.
Responsible to ensure customer requirements are well understood and followed, and to communicate, and negotiate with customers regarding operational objectives and/or constraints Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities Improving delivery service level constantly while optimizing logistics costs Supporting training of other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers.
Guarantee correct master data and system settings, and trigger constant process improvements Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries Duties and Responsibilities A Sales Scheduling 1 Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements 2 Ensuring complex customer orders to be delivered to the customer, by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan.
Raising awareness for customer call-off fluctuations and demand de- or increases effecting production 3 Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status 4 Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.
Joining customer visits for any operational clarifications 5 Clarifying root causes for inventory level differences in cooperation with responsible persons 6 Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share information with local planning team for optimization measures 7 Determining, entering and managing IT-based master data for area of responsibility 8 Actively checking customer portals for new logistics requirements, customer performance evaluations and logistical claims, and trigger necessary actions 9 Contributing to achieve planned finished goods stock level for complex running projects, as well as complex ramp-ups, phase-outs, relocations, and ECNs.
Supporting also long-term demand planning & capacity planning by informing proactively all internal planning positions relevant about customer requirement changes Skills.
Client and results oriented Innovative thinking Effective communication Teamwork Leadership Negotiation Nivel de educación deseada.
Superior - titulado Nivel de experiencia deseada.
Nivel Medio *