RLT CUSTOMER SUPPORT

Summary The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, billing/invoicing processes and lo-gistics, GPS, and systematizing updates to customers.
They will also assist with cus-tomer related inquiries as needed.
About the Role Major Accountabilities   - Manage day-to-day operational processes, including but not limited to order scheduling and fulfilment, internal case management, pre-production planning, billing/invoicing processes and logistics, GPS, systematizing updates to customers (i.
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batch release, delivery updates, system-specific site on boarding, etc) -Complete manual data entry -Support select process improvement activities associated with customer service operations -As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads -Assist with customer related inquiries based on customer needs/demand - Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines - Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break -This position will require holiday support for CS team Ideal Background.
Education.
Bachelor's degree required Languages.
Fluent English, other languages desirable Location.
This role will require a specific number of days to be in office in Mexico City Experience.
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services Ability to manage multiple projects and consistently meet deadlines Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments Detail oriented problem solver who can make clear-headed decisions while under pressure Experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms as well as production planning and financial billing/invoicing tools Proficient in PowerPoint and Excel, and telephony Potential Shifts.
4am-pm, pm, pm and pm This role will support monitoring and logistics operations in ET, start shift will vary.
Oncology experience preferred Why Novartis.
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