RESERVATIONS AGENT

The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business,
whilst providing an exceptional and personalized experience to guests. Reservation Agent responds timely
to communications from guests, travel agents and leads concerning reservations arriving by mail and
telephone prepares confirmation letters and promptly process any cancellations, modifications, and guests
request.
The Agents demeanour should reflect the quality of the hotel to our potential guests and callers. A positive,
professional attitude, knowledge of the hotel and a strong attention to detail are traits which our agents are
required to have. Ensures to conduct effective quality check on all reservations.
Keeps record of all correspondence and makes sure that files are kept up to date.
Identifies regular bookers and communicates details to Sales team for follow up.
Maintains and modifies where necessary guest profile information to assist the entire hotel in
providing exceptional guest recognition.

TALENT PROFILE
Experience Previous experience in a similar capacity with a minimum of 1 year

Skills Knowledge
Fluent in written spoken English
Experience working with Opera PMS System
Knowledge of OTAs and other hotel related systems an advantage
Attention to details and able to prioritize tasks
Strong communication skills
Self motivated and continuously strive to better his her skills and
increase his her knowledge.
Able to work with minimal supervision.

Education or Qualification
Graduate of Hospitality Management, Tourism and Travel, or other
related courses.
Requirements Focused on providing consistently high standards of customer service.
Recognizes that achieving exceptional guest service necessitates
embodying values such as empathy, a customercentric approach, and
cultural sensitivity
Bolsa de trabajo México ofrecemos puesto de Reservations Agent para el sector de Hosteleria Turismo en la empresa Hotel Dreams Tulum Resort Spa de Tulum. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.