QUALITY MONITORING SUPPORT
Descripción de la oferta de empleo
its main product is the omnipod insulin delivery system.
descripción preform all aspects of call and documentation monitoring through a call recording system and applications; score calls according complete case updates for product support should corrections be identified during monitoring, ensuring quality and efficiency.
utilize a computer-based application to accurately document monitoring results to support analysis of insights, and opportunities.
support product support associates support through nesting and transition, ensure a smooth transition to production.
participates in calibration sessions with quality manager and product support management to ensure consistency in scoring and coaching.
suggest process improvements or enhancements to client monitoring programs, or internal processes and procedures.
provide monitoring and evaluation feedback to product support management teams.
perfil buscado (hombre / mujer) 2+ years of contact center experience, with quality monitoring experience.
experience with data management, record keeping, and trouble shooting in the medical device field, or other transferable experience related to organization, technical aptitude and data management.
excellent verbal, written and interpersonal communication skills.
outstanding customer service skills and dedication to providing exceptional customer care.
must be self-motivator and self-starter.
exceptional listening and analytic skills.
qué ofrecemos salary range competitive annual bonus benefits in excess of the law on site
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 240000$ - 240000$
- 25/10/2024
- 23/01/2025
Produce quality documentation... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel......
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