QUALITY MANAGER (1)
Descripción de la oferta de empleo
surface inconsistencies in quality and experience and conduct root cause analysis with corrective and preventative action plans.
leads weekly/monthly meeting with the leadership team reporting out the monthly established metrics and kpi's including feedback and training opportunities, identified through quality analysis of quality monitors and customer satisfaction (csat), dissatisfiers (dsat) and nps (new promoter) at the employee and the organization level lead a team of quality assurance and monitoring specialists.
ensure each interaction meets quality compliance standards, technical accuracy, and conformity to company policies and procedures.
compile and track quality and customer satisfaction performance at team and individual level.
perfil buscado (hombre / mujer) bachelor's degree or experience equivalent preferred 8+ years of contact center experience.
experience with data management, record keeping, and trouble shooting in the medical device field, or other transferable experience related to organization, technical aptitude, and data management.
must have the ability and drive to take on multiple projects while balancing multiple priorities and critical deadlines.
experience with providing coaching and corrective action feedback.
experience as a quality evaluator in a contact center english - advanced qué ofrecemos competitive salary legal benefits benefits superior to those required by law hybrid model
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 600000$ - 600000$
- 09/09/2024
- 08/12/2024
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