QUALITY ASSURANCE ANALYST
Descripción de la oferta de empleo
Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Leadership Audit & training reports, error trends, new process Agents Training Training team for Account Training content and schedule RMAC Risk compliance DOP Support Compliance related support as per account SOW External Clients Reports on training and compliance External Auditors Audits Display Lists the competencies required to perform this role effectively.
Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client– Competent Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance.
Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area.
Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Deliver No.
Performance Parameter Measure 1.
Audit Adherence to the calendar; audit targets Compliance % as per audit reports – zero misses 2.
Process Compliance Case targets – 2 hours/ week logged to be updated with the process Content Mgt./ Web Publishing(Digital)
Detalles de la oferta
- Wipro Limited
- Sin especificar
- 12/09/2024
- 11/12/2024
¿te gustaría ser parte de este equipo? el paid media analyst programa y optimiza campañas digitales de sus cuentas a cargo, alcanzando los objetivos de cada proyecto... requisitos del puestorequisitos:- experiencia en campañas para google ads y facebook ads (indispensable)... otras son deseables......
¿te gustaría ser parte de este equipo? el paid media analyst programa y optimiza campañas digitales de sus cuentas a cargo, alcanzando los objetivos de cada proyecto... requisitos del puestorequisitos:- experiencia en campañas para google ads y facebook ads (indispensable)... otras son deseables......
¿te gustaría ser parte de este equipo? el paid media analyst programa y optimiza campañas digitales de sus cuentas a cargo, alcanzando los objetivos de cada proyecto... requisitos del puestorequisitos:- experiencia en campañas para google ads y facebook ads (indispensable)... otras son deseables......
Ability to travel when needed... requisitos del puesto qualifications whatever your degree, you must have a good understanding of how technology is changing, and appreciate its power to revolutionize the way organizations work and behave... passionate about client service excellence... com/en-us/bnb_external/job/mexico/workday-hcm-functional-junior-consultant_jr-000058......
As a workday integration consultant you will drive clients on their digital transformation journey with leading-edge technologies... ability to travel when needed... this is an exciting opportunity to be at the forefront of the transformation to cloud based services, were you will be immersed in challenging......
Ability to travel when needed... requisitos del puesto qualifications whatever your degree, you must have a good understanding of how technology is changing, and appreciate its power to revolutionize the way organizations work and behave... passionate about client service excellence......
Don't know what workday is yet? don't worry! not only is this vacancy available for people with experience in workday, but it is also open for entry levels! if you want to make an impact, keep reading! description are you a digital enabler? join our multicultural and interdisciplinary quickly growing......
We invite you to know more about our organizational culture, what we do and who we are through our website and our profiles on social networks... good vibes & diversity environment our focus is on taking care of the people around us, always treating them with humanity, warmth and closeness, regardless......
Requisitos del puesto experiencia laboral de 5 años en operación de exportación marítima, customer service, sales support o ventas (comercial) en industria logística (naviera, nvocc, forwarder) experiencia de 3 años en control de indicadores, análisis de datos, sistemas de gestión de calidad, ejecución......
¿qué ofrecemos? - grato ambiente de trabajo... mantener actualizados los enlaces del sitio web, asegurando su correcto funcionamiento... ideal si tienes experiencia o conocimientos en optimización de motores de búsquedas (seo)- es un plus si tienes experiencia con wordpress y/o html- contar con equipo......
