PRODUCT SUPPORT MANAGER

Introduction We are seeking a Technical Sales Support, Crusher Wears to join our Market Area Sales and Service Mexico team.
You will be responsible for providing technical and commercial support to customers, through comprehensive understanding of the products, support soft-wares and application areas.
In this position, you will report to the NCA Regional Business Support Manager This position is mainly located in Irapuato, Guanajuato MX and Cananea, Sonora MX.
However, it involves up to % of travel to Customer Sites.
Team you belong to.
You will join a team of Technical Sales Support experts committed to providing solutions to Sales Manager and Customers We work closely with internal stakeholders, such as Sale Account Managers and Field Services Engineers.
Our team culture is all about providing the best solutions for the customer and internal stakeholders.
The members in our team are in Mexico.
What you'll do.
Lead and Support High-Value Proposals.
Take the reins on complex proposals and sales activities, delivering compelling value propositions tailored to the needs of our customers in your region.
Promote Innovation in Concept Development.
Collaborate with cross-functional teams to create innovative, value-based solutions and optimize Chamber Optimization technical presentations.
Work with the Tier 3 group for data collection and process insights, using advanced tools (including scanners) to support your efforts.
Act as Solution Lead.
Build sales cases based on your expertise, escalating issues when needed, and ensuring seamless transitions from Tier 1 to Tier 2 support.
Bridge Sales and Product Management.
Be the vital link between sales and Service Product Management, capturing frontline customer feedback and guiding product development and delivery to align with market needs.
Boost sales performance.
Guide the progression of sales activities from prospecting to the development and negotiation of proposals, with an emphasis on consistent progression and a focus on revenue and organizational development.
Who you are.
Engineering Expertise.
Tertiary qualifications in Engineering or Metallurgy, or several years of proven experience in the mining industry, particularly in the sale of parts and consumable products.
Sales Success.
Demonstrated success in sales performance in the mining or industrial sector, with a good previous experience with of achieving results.
Technical Know-How.
Deep technical understanding of metallurgy, mechanical equipment, and industrial processes, enabling you to offer expert advice and solutions to clients.
Proficiency in CAD Software.
Familiarity with AutoCAD, PolyWorks, or other relevant CAD software packages for creating and reviewing technical drawings and specifications.
Strategic Vision.
Experience in developing and implementing business strategies to facilitate growth and achieve sales targets.
International Travel Readiness.
Must currently hold, or be able to obtain, a valid passport for international travel.
You should also possess a current motor vehicle license.
Compliance and Safety.
Ability to pass drug and alcohol tests and maintain a comprehensive focus on safety and regulatory compliance.
Effective Communication & Negotiation Skills.
Advanced written and verbal communication, with the ability to build relationships, negotiate effectively, and persuade clients with clarity and confidence.
Leadership & Problem-Solving Mindset.
Strong time management, management, and problem-solving skills, with the ability to think critically and find solutions in a fast-paced environment What's in it for you? An inspiring purpose - Enabling sustainable modern life.
Minerals and metals are the backbone of essential functions in the modern world.
However, there's a pressing need for more sustainable solutions to collect and process them.
At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.
Compensation and rewards - Global incentive program tied to business and performance targets.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in creating a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, focused projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance.
We get things done together, through open and honest communication.
Get in touch Want to rise above the possible with us? Click ‘Apply now' to leave your application.
For additional information, you can call Samuel Méndez, HR Manager at We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification.
If you're excited about this role, we encourage you to apply even if you don't meet all the requirements.
You may be the right candidate for the role.
Introduction We are seeking a Technical Sales Support, Crusher Wears to join our Market Area Sales and Service Mexico team.
You will be responsible for providing technical and commercial support to customers, through comprehensive understanding of the products, support soft-wares and application areas.
In this position, you will report to the NCA Regional Business Support Manager This position is mainly located in Irapuato, Guanajuato MX and Cananea, Sonora MX.
However, it involves up to % of travel to Customer Sites.
Team you belong to.
You will join a team of Technical Sales Support experts committed to providing solutions to Sales Manager and Customers We work closely with internal stakeholders, such as Sale Account Managers and Field Services Engineers.
Our team culture is all about providing the best solutions for the customer and internal stakeholders.
The members in our team are in Mexico.
What you'll do.
Lead and Support High-Value Proposals.
Take the reins on complex proposals and sales activities, delivering compelling value propositions tailored to the needs of our customers in your region.
Promote Innovation in Concept Development.
Collaborate with cross-functional teams to create innovative, value-based solutions and optimize Chamber Optimization technical presentations.
Work with the Tier 3 group for data collection and process insights, using advanced tools (including scanners) to support your efforts.
Act as Solution Lead.
Build sales cases based on your expertise, escalating issues when needed, and ensuring seamless transitions from Tier 1 to Tier 2 support.
Bridge Sales and Product Management.
Be the vital link between sales and Service Product Management, capturing frontline customer feedback and guiding product development and delivery to align with market needs.
Boost sales performance.
Guide the progression of sales activities from prospecting to the development and negotiation of proposals, with an emphasis on consistent progression and a focus on revenue and organizational development.
Who you are.
Engineering Expertise.
Tertiary qualifications in Engineering or Metallurgy, or several years of proven experience in the mining industry, particularly in the sale of parts and consumable products.
Sales Success.
Demonstrated success in sales performance in the mining or industrial sector, with a good previous experience with of achieving results.
Technical Know-How.
Deep technical understanding of metallurgy, mechanical equipment, and industrial processes, enabling you to offer expert advice and solutions to clients.
Proficiency in CAD Software.
Familiarity with AutoCAD, PolyWorks, or other relevant CAD software packages for creating and reviewing technical drawings and specifications.
Strategic Vision.
Experience in developing and implementing business strategies to facilitate growth and achieve sales targets.
International Travel Readiness.
Must currently hold, or be able to obtain, a valid passport for international travel.
You should also possess a current motor vehicle license.
Compliance and Safety.
Ability to pass drug and alcohol tests and maintain a comprehensive focus on safety and regulatory compliance.
Effective Communication & Negotiation Skills.
Advanced written and verbal communication, with the ability to build relationships, negotiate effectively, and persuade clients with clarity and confidence.
Leadership & Problem-Solving Mindset.
Strong time management, management, and problem-solving skills, with the ability to think critically and find solutions in a fast-paced environment What's in it for you? An inspiring purpose - Enabling sustainable modern life.
Minerals and metals are the backbone of essential functions in the modern world.
However, there's a pressing need for more sustainable solutions to collect and process them.
At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.
Compensation and rewards - Global incentive program tied to business and performance targets.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in creating a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, focused projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance.
We get things done together, through open and honest communication.
Get in touch Want to rise above the possible with us? Click ‘Apply now' to leave your application.
For additional information, you can call Samuel Méndez, HR Manager at We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification.
If you're excited about this role, we encourage you to apply even if you don't meet all the requirements.
You may be the right candidate for the role.