POLICY GOVERNANCE MANAGER - C14

The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas.
Leads and directs a team of professionals.
Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
Applies in-depth understanding of the business impact of technical contributions.
Strong commercial awareness is a necessity.
Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.
Excellent communication skills required in order to negotiate internally, often at a senior level.
Some external communication may be necessary.
Accountable for the end results of an area.
Exercises control over resources, policy formulation and planning.
Primarily affects a sub-function.
Involved in short- to medium-term planning of actions and resources for own area.
Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities.
Active participation in the definition, development, maintenance and implementation of enterprise-wide standards and strategies to strengthen and enhance the Bank’s Global Policy Governance Framework.
Monitor and provide guidance to team, Policy Owners and their business partners globally in all matters affecting the Mexico Policy Governance Framework and works closely with Operations and Technology to ensure the most effective use of tools and resources in the Policy Governance Framework process.
Drives and monitor Policy Governance efforts to comply and support with consent order, regulatory and business strategy requirements /needs.
Manages framework for identifying and assessing Policy Management regulations and their risks for each line of business to determine appropriate risk coverage.
Identifies, analyzes and manage Policy Documents risks, emerging risks, and regulations specific to transaction monitoring Leads and monitor Strategic Policy Governance Implementations for the Global Monitoring Risk Management & Policy team Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.
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Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
Assess adherence to the MCA Standard through controls after the execution of a process (QA).
Exercise control over Operational and Compliance Risk in accordance with established Policy requirements.
Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
Responsible that adequate governance and training are in place to support management of Risk profiles.
Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.
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third party, fraud, sanctions etc) (if applicable).
Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
Advanced English in writing, speaking and listening skills - highly required 6-10 years Policy Management experience in financial services with a demonstrated understanding of Policy Management, compliance, risk and control process.
Experience in Policy impact assessment and change management process for the definition, creation and implementation of policy documents Experience in creating and implementing processes that result in improved business performance Management experience Balanced blend of analytical skills, problem solving, and reporting and communication skills Ability to assess business policy documents and process in terms of the associated impacts and risks Advanced organizational skills including attention to detail, multi-tasking and following up Experience using databases and other tracking tools to enforce global consistency Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view Ability to operate with a limited level of direct supervision.
Experience working collaboratively across various areas of the organization and presenting to senior management Education.
Bachelor’s/University degree or equivalent experience, potentially Masters degree, Engineers, Systems and Technology, Economists, Actuaries, administrative-economic areas Additional Key responsibilities.
Active participation in the definition, implementation, management and oversee the execution of the GFB Policy Governance Framework (Policies, Processes and Governance Bodies), establishing process governance (roles and responsibilities and interaction models) Provide strategic direction and oversight for the execution of policy document lifecycle management as defined in the Policy Governance Framework and Regulatory Requirements, including but not limited to development, quality assurance, approvals, publication, periodic review, change management (impact assessment, operational readiness), monitoring & reporting, retirement and communication of new/revised policy documents.
Define, implement and monitor a Quality Assurance process to drive accuracy and completeness of Policy document lifecycle in the tool, and to ensure that defined Policy Document process is properly followed.
Oversight the management and maintenance of the GFB Policy Inventory (Golden source), including those defined as relevant by the Internal Controller Office.
Active participation in the development, implementation and maintenance of technology solutions to improve effectiveness and results in the execution of the Policy Governance Framework.
Advise and support the team, Policy Document Owners to achieve effective solutions to issues and challenges that may arise and facilitates timely and complete implementation of their Policy Documents.
Assess relevant information and design analytical and Executive Management reporting suite to support risk monitoring and timely decision making.
Participates from inception through implementation, in cross-functional or cross business Policy Action Plans designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
Monitor, participate and manage Policy Change Management processes to improve productivity, technology, processes, cost savings, and controls.
Monitor, research, evaluate and identify technological advances in the industry to design appropriate alternatives for enhancing current department operations.
Define and support the implementation of the training and communication strategy related to Policy Governance & Tool.
Oversight and manage Policy Governance Risk and Controls Participates in Key Strategic Reviews, other initiatives and projects.
Development Value.
The Policy Governance Manager should have the seniority to provide strategic direction, oversight and relevant challenge for the execution of policy document lifecycle management and Policy Inventory maintenance as defined in the new Target Operating Model (TOM) of Mexico Policy Governance Framework and Regulatory Requirements, including but not limited to development of process and guidelines, quality assurance, periodic review, change management (impact assessment, operational readiness), monitoring & reporting, as well as working closely with Business / Functions Heads and key stakeholders to drive a number of key policy governance activities.
This role also provides Technology and report solutions to monitor and produce reporting information to Policy Owners, Senior Management and relevant Governance Bodies on Policy document metrics including changes to the inventory, dispensations, waivers and breaches.
Skills.
Strategic and goal-oriented thinker Action-oriented, entrepreneurial, flexible, and innovative approach to operational management Demonstrated analytical and problem-solving skills.
Effective planning and organizational skills with demonstrated project management skills.
Passion, humility, integrity, positive attitude, mission-driven, and self-directed Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management Strong interpersonal skills – including teamwork and organizational skills.
Analytical, flexible, team-oriented, with excellent interpersonal, communication, and follow-up skills Strong attention to detail and ability to multi-task Ability to work under pressure, tight deadlines and with unexpected requirement changes.
Leading of teams to generate a vision, establish direction, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement.
Strong communication abilities to serve as liaison between different groups within the Organization.
Orchestrate and drive the successful & timely completion of programs to achieve the business goals.
------------------------------------------------------ Job Family Group.
Risk Management ------------------------------------------------------ Job Family.
Business Risk & Control ------------------------------------------------------ Time Type.
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