PAYROLL CUSTOMER SUPPORT

Payroll Customer Support Description - Job Summary Responsible for providing outstanding support to US employees, managers, and stakeholders regarding payroll-related inquiries.
You will act as a trusted resource, ensuring timely and accurate resolution of cases while adhering to company policies, compliance standards, and payroll regulations.
This position requires great communication skills, a customer-focused approach, and ability to handle complex issues.
Responsibilities Respond to payroll-related inquiries from employees and managers, providing clear, timely, and accurate information.
Handle Tier 1 cases, which may include complex payroll cases such as tax discrepancies and compliance concerns.
Collaborate with payroll processing teams to troubleshoot and resolve payroll discrepancies.
Support off-cycle payment processing and ensure payroll adjustments are processed accurately.
Maintain a thorough understanding of payroll systems, procedures, and regulatory requirements.
Document case resolutions and maintain accurate records in the Payroll ticketing system.
Contributes to projects that impact payroll at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.
Identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.
Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.
Develops a deeper understanding of HP's payroll and working knowledge of the business.
Education & Experience Recommended Bachelor’s degree in business administration, Finance, Accounting, or a related field (preferred) or demonstrated competence.
Typically has 2-4 years of experience in payroll processing or customer support with a focus on payroll operations.
Knowledge & Skills Good Business Application skills (e.
., Microsoft Excel).
Good written and verbal communication skills; mastery in English and local language.
Good interpersonal skills with a focus on empathy and problem-solving.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and detail-oriented mindset.
SAP Applications Workday (Software) Impact & Scope Directly impacts timeliness and accuracy of payroll for the country supported.
Supports payroll operation management and project team.
Advises various internal partners and employees on the needs and requirements of target markets.
Complexity Low to moderate.
Frequent cross-functional/cross-organizational interaction on the execution of tactics.
This position bridges the gap between technical payroll experience and customer satisfaction.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
Disclaimer • This job description describes the general nature and level of work performed in this role.
It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.
These may be subject to change and additional functions may be assigned as needed by management.
Job - Finance Schedule - Full time Shift - No shift premium (Mexico) Travel - No Relocation - No Equal Opportunity Employer (EEO) - HP, Inc.
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