OPS SUP ANALYST 1 - C09 - ESTADO DE MEXICO

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
esponsibilities.
erform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants and create presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirementsCreate, manage and maintain project plans and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
ppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
ualifications.
revious relevant experience preferredProficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation.
achelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
escripción de puesto adicional• Desarrollo de herramientas ofimáticas• Tener buena empatía y comprensión hacia los demás, así como escuchar y tener una buena comunicación  con     los equipos de trabajo.• Paquetería Office (Word, Excel, Power Point, Access).• Manejo de Bases de Datos relacionales (SQL - MYSQL).• Conocimiento de lenguajes de programación (Java, PHP, VB,.
ET.
C#, PYTHON, etc.)• Manejo de Framework’s.• Identifica áreas de oportunidad y alternativas de solución sobre problemas planteados.• Coordina planes de trabajo para la entrega del producto “herramienta digital”.• Monitorea y puede ejecutar el desarrollo de las soluciones que emplean herramientas   digitales.• Soporta a los usuarios finales con relación al marco de control de herramientas   digitales (End User Computing, Non End User Computing, IT-enabled Smart Solutions).• Propone soluciones a largo plazo a través de los Sistemas de TI centrales.------------------------------------------------------Job Family Group.
Operations - Core------------------------------------------------------Job Family.
perations Support------------------------------------------------------Time Type.
ull time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.
ualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
itigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
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