OPERATIONS PROGRAM MANAGER - CONTENT MANAGEMENT

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors.
We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.
alues are OCI’s foundation and how we deliver excellence.
We strive for equity, inclusion, and respect for all.
We are committed to the greater good in our products and our actions.
We are constantly learning and taking opportunities to grow our careers and ourselves.
We challenge each other to stretch beyond our past to build our future.
ou are the builder here.
You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work.
It is a dynamic and flexible workplace where you’ll belong and be encouraged.
epartment DescriptionThe OCI Customer Excellence organization is the voice of Oracle customers worldwide, relentlessly advocating for their needs through exceptional service, content, clear communication, and strategic issue resolution.
ur mission is to empower customers by putting them first, fostering trust, and driving continuous improvements across OCI products and services.
We build strong relationships with stakeholders, delivering bar-raising solutions and ensuring seamless, positive customer experiences at every interaction.
he Content Management team is an integral part of OCI Customer Excellence organization, and we are currently seeking a talented OCI Content Program Manager to join our growing team.
s a Project Manager in Content Management (CM), you lead complex medium to large scale projects from initiation through content delivery focused on new features, services, products, or systems.
You will be instrumental in creating user-friendly content that helps our customers understand and utilize our services effectively.
You will design, create and deliver product documentation and/or related courseware and edit and review content of other technical writers and support engineers.
Content includes video, troubleshooting guides, error handling, and process articles for both external customers and internal support engineers.
Research, design, and create engaging video-based learning materials tailored to various audiences and skill levels.
evelop engaging scripts and produce short help videos that demonstrate the functionality of our applications.
evelop and maintain user manuals, online help articles, and process documents for both internal and external users.
ollaborate with product managers, engineers, and other stakeholders to gather information and ensure accuracy.
ollow style guidelines and maintain consistency across all content, maximizing opportunities for GenAI consumption.
rite, prepare, review and revise training and support content, focusing on accuracy, simplicity, readability, grammatical correctness, and translations Partner with internal stakeholders and liaise with experts regarding training development.
Translate complex information and ideas into concise user-friendly content via clear instructions and explanation.
dministration, maintenance, and improvements of content in the video catalog, knowledge base and user guidesMentor and train other content creatorsIdentify content that should be translated into other languages and work with those experts to get it published.
nalyze data to determine content gaps and steps to address those gaps.
rovide reports and metrics to leadership on trends, content usage, maintenance and effectiveness.
esired SkillsThe ideal candidate will have the following skills.
+ years of relevant experience in Technical Support, Technical Writing, Training, Education, Marketing, Communications or other related field.
horough knowledge of English grammar, punctuation, and usage.
xcellent writing and editing skills, with a strong understanding of technical concepts and experience reviewing technical documentation, including manuals.
bility to write, prepare, review and revise training and support content, focusing on accuracy, simplicity, readability, grammatical correctness, and translations.
xperience in creating video scripts, story boards and producing technology help videos.
roficient in adult learning methodologies, learning management systems and training software (e.
., Flash, Oracle Learn, Captivate, HTML5, Articulate), with ability/willingness to learn ones you don't know.
ranslate complex information into concise user-friendly content via clear instructions and explanation.
dvanced PowerPoint and Excel.
ata analysis and project/program management experience, able to balance multiple tasks under tight deadlines.
bility to work independently and as part of a team.
referred SkillsDemonstrated ability to achieve results through cross-functional, virtual teams.
bility to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules and shifting business priorities.
trong bias for action and iterative delivery styleFlexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment.
xcellent communication skills to articulate complex technical solutions clearly and influence key decisions.
(Interpersonal, verbal, written, presentation)Positive attitude, team player, self-starter; takes initiative, ability to work independently.
isplay a demonstrated ability to think broadly and strategically.
aturity, judgment, negotiation/influence skills, analytical skills, and leadership skillsAbility to handle confidential information discreetly.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute.
That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by r by calling + in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.