OPERATIONS ANALYST

Operations Analyst Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As an Operations Analyst working @home in Mexico City, you’ll be a part of bringing humanity to business.
#experienceTTEC    Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!    What You’ll be Doing  Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics.
You’ll also manage and support day-to-day operations, process, and reporting.
You’ll report to the Service Delivery Manager.
You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.
During a Typical Day, You’ll  Communicate and partner with workforce management for real-time tagging and corrections.
Audit and validate sales results and performance scores    Coach and support operation leaders with administrative tasks inclusive of attendance, routing and escalation management.
Ensure program has the tools, systems, and support needed to perform their job.
Manage sending of reports on daily coaching packages containing sales data report, enrollments, net promote score, quality evaluations, open eligibility requests and escalations    What You Bring to the Role  Minimum 1-year experience in a support role   Must be knowledgeable in Microsoft Excel, Word and Office applications   High Analytical skills to identify trends, outliers, and performance behaviors   Ability to process data accurately and put together team statistics    Create detailed documentation     Experience in utilizing Zoom, Microsoft Teams and Outlook   Resourceful in finding solutions to address on demand requests    What You Can Expect  Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  Ask us about our paid time off (PTO) and wellness and healthcare benefits  And yes...
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)  About TTEC  Our business is about making customers happy.
That's all we do.
Since , we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.