OPERATIONS AGENT CANCUN
Descripción de la oferta de empleo
Main responsibilities
Attention to general requests from clientstour operators.
Receive customer calls via mail and phone of incidents for products and services, prioritize them and solve them or coordinate them accordingly to other departments when necessary.
Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.
Diagnose and resolve issues.
Track issues escalated and followed up to keep clientsusers informed.
Research and respond questions using available information resources knowledgebase, other available tools.
Attention to general requests from suppliershotels.
Reconciliations, queries, and clarifications.
Attention to posttrip requests through the tools provided.
Offline customers.
Management of the area of emergencies through telephone and email attention.
Requirements
Experience of 1 year minimum required in similar or equal position, preferred reservations, or travel agency.
Negotiation abilities, patient, customer oriented and positive attitude.
Good communication skills and proactive listener.
Flexibility, ability to work under pressure.
Problemsolving oriented.
Outlook and Excel manage required.
Tourism knowledge or previous experience.
Languages Fluent Spanish and English written and spoken.
Portuguese desirable.
Bolsa de trabajo México ofrecemos puesto de Operations Agent Cancun para el sector de Hosteleria Turismo en la empresa OTS Globe de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- OTS Globe
- 05/09/2024
- 04/12/2024
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