OPERATIONAL COMMUNICATION ANALYST

Why GMF?   GM Financial International Operations conducts business in Latin America and China.
International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers.
The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets.
Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role The Operational Communication Analyst supports processes and activities with direct impact on the Customer´s Experience during their credit life cycle.
This position will be responsible of executing communication campaigns that will be send to our customers.
After execution, the Operational Communication Analyst will develop and perform analysis from the different campaign results to propose to the Leadership Team; adjustments or changes to the daily strategies aiming to implement additional success measurement as well as improve content, success rate and expenditure efficiency.
When applicable; propose to upper management automation opportunities.
Location.
Monterrey What you need Bachelor's degree in administration, business, marketing, communication, or related fields.
Spanish & English fluent (Both written and verbal).
Working experience in Customer Service/Communication/Marketing/Publicity/Banking or related activities Customer service values / orientation.
Working knowledge and experience in computer programs such as Microsoft Office.
(Proficiency in Excel knowledge / HTML knowledge desirable / Power BI).
Teamwork and collaboration.
Ability to embrace change and to adapt to organizational challenges.
Strong interpersonal, verbal and written skills.
Organizational and time management skills.
Data management and reporting Driven.
Analytical and problem-solving ability.
Dynamic and Proactive Detail oriented.
Sense of urgency What you will be doing Execute and ensure compliance with current communication strategies defined for operational areas.
Perform daily/weekly/monthly reporting.
Perform analysis of executed campaigns and share results to Supervisor, Manager, and upper levels as required under defined frequency.
Support operational areas with communications to be send to customers.
Comply with all requirements needed to execute a communication campaign (Legal, Compliance and other approvals as needed) Keep communication inventory updated and escalate any inconsistencies if identified.
Responsible of BPMS processes related to Operational Communication.
Responsible to validate campaigns completion and record tracking for future use.
Responsible for validating and confirm volume of services used (SMS, Emails sent, etc.) for vendor invoicing purposes and escalate for approval purposes as needed.
Responsible of user control allowed to use the communication platform and communicate accordingly.
As needed, support related activities What we offer At GM Financial we want you to be the most authentic version of yourself.
We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits.
Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico.
Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
#LI-MON Disclaimer Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization.
We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.