ONSITE TECH SUPPORT - SALTILLO MEX
Descripción de la oferta de empleo
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Onsite support Technician (Daimler Mexico - Calle Gral.
Cepeda , El Derramadero, Coah.
MEX) Job Description.
Quick response to client incidents on-site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of various problems.
Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
Rotate shifts periodically.
Job Requirements - Intermediate English communication skill.
- Well knowledge in PC, Laptop & cellphones management (add computers to AD Domains, profiles, etc.) - Experience in support MS Windows SO - Well knowledge in Office support (MS Office, Outlook, etc.).
- Well knowledge in hardware (Desktop, LapTop) support - Basic knowledge in ITIL (recommended) - Well knowledge in TCP Networks - Experience in customer attention - Availability and excellent attitude
Detalles de la oferta
- Sin especificar
- 26/11/2024
- 24/02/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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