ON THE ROAD SHIFT MANAGER, LAST MILE OPERATIONS

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.
Supervisory responsibilities.
- You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
- Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
- In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.
- Help in daily operations.
Receive, scan, lift and move shipments up to 25 kgs.
Each - Route shipments within the AMZL coverage area.
- Support and assign job duties to process assistants.
- Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.
- Track & monitor sorting operation and driver’s dispatch.
Job requirements.
- Continual standing and/or walking an average of 5 miles daily.
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Key job responsibilities - Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals - Support all safety programs to ensure a safe work environment for all associates and DSPs - Proactively identify and lead process improvement initiatives and Lean tools - Train and develop people - Implement Continue Improvement Projects - Build bonds between all stakeholders and peers - Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels - Promote best practice and continuous process improvements across your team in areas like health and safety and productivity - Ensure there is on-the-road capacity for deliveries including during peak business times - Help to pilot new service types on-site, such as electric vehicles and cargo bikes - Carry out performance reviews with DSPs About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses.
We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do.
Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams.
Our team is people-focused and supportive, particularly as lots of our people work through the night.
We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors.
Every year, we continually raise the bar for customer experience with new, innovative delivery services.
We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS - A completed Bachelor’s Degree or 2+ years Amazon experience.
- 2+ years of Direct management experience for employees and their performance.
- 3+ Years of general experience - Fluent in both Spanish and English.
PREFERRED QUALIFICATIONS - Degree in Engineering, Operations or related field is a plus.
- 2+ years management experience in a delivery, manufacturing, production or distribution environment.
- Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment).
- Interest in long-term career development in Logistics & Transportation.
- Experience working and managing 3PL operations.
- Familiar with the area and willing to relocate.