NIGHT SHIFT TRANSPORT EXTENDED COVERAGE CUSTOMER SERVICES REP

DescripciónDepartment.
ustomer ServiceReports to.
ustomer Service SupervisorDepartment Mission.
o ensure maximum customer satisfaction by proactively managing and monitoring shipments, promptly resolving operational issues, and maintaining clear and proactive communication regarding the status of shipments from pickup to delivery.
We are committed to meeting and exceeding our customers' KPIs and fostering long-lasting relationships with our customers and carriers.
osition Objective.
o guarantee customer satisfaction by providing exceptional service, proactively managing shipments, efficiently resolving operational issues, and maintaining clear and timely communication about the status of shipments from pickup to delivery.
ob Description.
onitor load tracking and proactively communicate with the operations department and external carriers.
nsure carriers and drivers are on time for the pickup and delivery of loads, ensuring punctuality.
aintain the ICC system updated at all times with current pickup and delivery information.
erform periodic check calls on loads in transit to guarantee no delays or negative impacts; these must be registered in the ICC system.
aintain accurate records of interactions with carriers and operations, documenting relevant events and changes in shipment status in the ICC system.
roactively communicate potential late arrivals to CSR and provide new ETAs to Customer Service Representatives.
oster strong relationships with carriers and internal operations departments to maintain service levels and ensure customers' and internal KPIs are met.
ollaborate closely with the Customer Service Supervisor, Customer Service Representatives, and other departments to ensure a smooth and satisfactory operation for the customer at all times.
ork Schedule.
4 days of 12 hours a week with 3 days of rest night shift from 8.
p.
.
to 8.
a.
.
inimum Education RequiredIncomplete Bachelor’s degree, preferably in administration, logistics, international relations, or international business.
equired ExperiencePreferably in transportation companies, freight forwarders, parcel services, or call centers.
equired SkillsGood communication, customer-oriented.
roficiency in Office SoftwareOutlook.
ProficientExcel.
ProficientTools, Machinery, or Equipment to UsePreferably with experience in AS400.
dditional LanguagesEnglish, capable of reading and writing emails in English.
alary and BenefitsMonthly Gross Salary:$ MXNPayment Period.
iweeklyBenefits.
egal benefits, plus 50% vacation premium, and a bonus upon completing one year.
dditional Compensation.
rocery vouchers of $ MXN per month.
wn Car Needed.
referably with own car due to the difficulty of reaching the location by public transportation.-Requerimientos- Educación mínima.
Educación superior - Licenciatura3 años de experienciaIdiomas.
Inglés Palabras clave.
noche, night, nighttime, nocturnoDescripciónDepartment.
ustomer ServiceReports to.
ustomer Service SupervisorDepartment Mission.
o ensure maximum customer satisfaction by proactively managing and monitoring shipments, promptly resolving operational issues, and maintaining clear and proactive communication regarding the status of shipments from pickup to delivery.
We are committed to meeting and exceeding our customers' KPIs and fostering long-lasting relationships with our customers and carriers.
osition Objective.
o guarantee customer satisfaction by providing exceptional service, proactively managing shipments, efficiently resolving operational issues, and maintaining clear and timely communication about the status of shipments from pickup to delivery.
ob Description.
onitor load tracking and proactively communicate with the operations department and external carriers.
nsure carriers and drivers are on time for the pickup and delivery of loads, ensuring punctuality.
aintain the ICC system updated at all times with current pickup and delivery information.
erform periodic check calls on loads in transit to guarantee no delays or negative impacts; these must be registered in the ICC system.
aintain accurate records of interactions with carriers and operations, documenting relevant events and changes in shipment status in the ICC system.
roactively communicate potential late arrivals to CSR and provide new ETAs to Customer Service Representatives.
oster strong relationships with carriers and internal operations departments to maintain service levels and ensure customers' and internal KPIs are met.
ollaborate closely with the Customer Service Supervisor, Customer Service Representatives, and other departments to ensure a smooth and satisfactory operation for the customer at all times.
ork Schedule.
4 days of 12 hours a week with 3 days of rest night shift from 8.
p.
.
to 8.
a.
.
inimum Education RequiredIncomplete Bachelor’s degree, preferably in administration, logistics, international relations, or international business.
equired ExperiencePreferably in transportation companies, freight forwarders, parcel services, or call centers.
equired SkillsGood communication, customer-oriented.
roficiency in Office SoftwareOutlook.
ProficientExcel.
ProficientTools, Machinery, or Equipment to UsePreferably with experience in AS400.
dditional LanguagesEnglish, capable of reading and writing emails in English.
alary and BenefitsMonthly Gross Salary:$ MXNPayment Period.
iweeklyBenefits.
egal benefits, plus 50% vacation premium, and a bonus upon completing one year.
dditional Compensation.
rocery vouchers of $ MXN per month.
wn Car Needed.
referably with own car due to the difficulty of reaching the location by public transportation.-Requerimientos- Educación mínima.
Educación superior - Licenciatura3 años de experienciaIdiomas.
Inglés Palabras clave.
noche, night, nighttime, nocturno Salario.
MXN/MONTH.