MANUFACTURING SUPPORT SPECIALIST

The Job
Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer focused and comprised of highly skilled and wellmotivated Support Analysts. Your primary job function is to provide Technical support via phoneemailfax

What you will be doing
Respond to client calls in a professional manner, providing appropriate solutions and advice
Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, inline with our internal certification scheme


What you will likely bring
Excellent verbal communication skills
Serviceoriented with ability to prioritize tasks in a stressful environment
Strong skills for analysis, troubleshooting and problemsolving.
Ability to work independently with minimal supervision
Willingness to learn and explore new technologies


Qualifications
Fluent written and spokenin English.
Degree in FinanceAccounting, ITSystems, ManufacturingSupply Chainrelated fields Industrial Engineering, Mechanical Engineering
Demonstrated expertise in meeting business needs with technology solutions.
ERP knowledge highly advantageous.
Minimum of three years related experience preferred but not essential.
Customer service experience will be valued.


ManufacturingSupply Chain
Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
Knowledgeexposure to computerized Manufacturing Planning and Control MPC will be preferred.
Customer service experience will be valued.

The Global Support team is our customer advocate and business partner, working to provide bestinclass training for Epicor customers. We support global customer education and deliver consistent, highquality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. Wed love to have you join us.

About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and its the essential partnerships across our company that are crucial to our customers success and our growth as a business.

Were truly a team. Working in close partnership, we bring wideranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. Were proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, well help you find the right path. Through our training courses, mentorship, and continuous support, youll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because were the essential partners for the worlds most essential businessesthe hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued where you bring the whole and real youthats who were interested in. If you have interest in this or any role but your experience doesnt match every qualification of the job description, thats okay consider applying regardless.

We are an equalopportunity employer.
Bolsa de trabajo México ofrecemos puesto de Manufacturing Support Specialist para el sector de Produccion Operarios Manufactura en la empresa Epicor Software Mexico SA de CV de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.