MANUFACTURING SUPPORT EXPERT CUSTOMER SERVICE
Descripción de la oferta de empleo
Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industryspecific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role
Based in our Support Centre, located in Monterrey, Mexico, our support organization is strongly customer focused and comprised of highly skilled and wellmotivated Support Analysts. Your primary job function is to provide Technical support via phoneemailchat
What Youll Do
Respond to client calls in a professional manner, providing appropriate solutions and advice
Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, inline with our internal certification scheme
What you need to suceed
Fluent written and spokenin English.
Degree in Manufacturingrelated fields Industrial Engineering, Mechanical Engineering
Demonstrated expertise in meeting business needs with technology solutions.
ERP knowledge highly advantageous.
Minimum of three years related experience preferred but not essential.
Customer service experience will be valued.
Additional Skills That Could Set You Apart
Manufacturing Technical Skills.
Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
Knowledgeexposure to computerized Manufacturing Planning and Control MPC will be preferred.
Excellent verbal communication skills.
Serviceoriented with ability to prioritize tasks in a stressful environment.
Strong skills for analysis, troubleshooting and problemsolving.
Ability to work independently with minimal supervision.
Willingness to learn and explore new technologies.
Bolsa de trabajo México ofrecemos puesto de Manufacturing Support Expert para el sector de Atencion a clientes en la empresa Epicor Software Mexico SA de CV de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Epicor Software Mexico SA de CV
- En todo México
- Sin especificar - Sin especificar
- 26/10/2024
- 24/01/2025
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