LUXURY TRAVEL CONCIERGE CONCIERGE SERVICES AND TRAVEL AGENT
Descripción de la oferta de empleo
An effective concierge and travel agent must be an excellent communicator and have superior people skills
Theyre patient, empathetic, and passionately communicative and most of all, love to talk
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adaptrespond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
At least high school degree
Good knowledge of relevant computer programs e.g
CRM software and telephone systems
Excellent English communication
Benefits
We offer health wellness benefits, casual environment, free or discounted travel, Monday to Friday job with some exceptions with events, flexible schedule and to work remote. Commissions on reservations.
Responsibilities
We are looking for enthusiastic, motivated travel conciergetravel agent to help provide WOW service for our weddings
You will be responsible for providing outstanding service over the phoneemail and maintaining good customer relationships mostly couples and guests
Travel agent can put themselves in their customers shoes and advocate for customers by negotiating with suppliers when necessary
Problemsolving also comes naturally to travel concierge
They are confident at troubleshooting and investigate if they dont have enough information to resolve any issues
Work with potential or existing customers via inbound and outbound calls and emails to inform them about room blocks, travel itineraries, host hotel, among others
Take and process orders in an accurate manner
Go the extra mile to meet customers needs
Dealing with cancellations in an appropriate manner
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methodstools
Take action with occurring travel problems, complaints or refunds
Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents using our CRM and Sales System
Follow communication procedures, guidelines and policies
Contact customers for final payments or deadlines
Help with some errands when we have events.
Experience with Design and Photoshop is a plus
Bolsa de trabajo México ofrecemos puesto de Luxury Travel Concierge para el sector de Hosteleria Turismo en la empresa Via Destination de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Via Destination
- 10500$ - 10500$
- 20/11/2024
- 18/02/2025
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