LEARNING COORDINATOR (GUADALAJARA-LAST MILE), AMAZON CUSTOMER EXCELLENCE SYSTEMS (ACES)

DESCRIPTION The Delivery Station Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associates onboarding activities for the site.
Constantly improves the long-term capabilities of the area to which the Learning Coordinator is assigned.
This position has a high level of program administrative management.
The Delivery Station Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area.
Overall responsibilities will include the following functions Key job responsibilities • Coordinate ambassador identification program and track new hire onboarding and ambassador audits • Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations • Track learning curve and continuous improvement metrics at the site level • Audit Powered Industrial Equipment Training program and trainer standard work • Execute training programs for both seasonal and permanent trainers • Coordinate and facilitate any training related programs • Manage ticketing system and ensure tickets are closed within expected timeline • Develop and track effectiveness of training programs, including orientation.
Monitor adherence to the established training programs to ensure standard work in the training programs • Actively seek ongoing skill development (i.
., participating and conducting skill classes, cross-training, etc.) • Document feedback results to help the learning department identify strengths as well as area of improvement • Assess development needs for individuals and groups • Fully understand workflow and daily production goals • Ability to solve problems.
react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve • Balance and prioritize multiple tasks • Maintain a positive attitude and presence on the floor BASIC QUALIFICATIONS -A Bachelor’s Degree from an accredited university -2 years of experience in learning, training or a related field -Proficiency in computer usage.
MS Office Suite and Outlook -Intermediate english level (B1 or above) -Willingness to work in different shifts and move within different sites as required PREFERRED QUALIFICATIONS -Understanding of last mile processes and flow -Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups -Experience delivering messages related to performance -Ability to give and receive feedback effectively -Evidence of ability to prioritize, manage and complete projects with tight deadlines -Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy -Desire to thrive in a dynamic, growing environment -Previous Kaizen/Continuous Improvement experience Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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obs/content/en/how-we-hire/accommodations for more information.
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