LEAD CUSTOMER TRUST ANALYST

Job Description
Lead Customer Trust Analyst - Premier Customer Program (MEX)

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! The Customer Trust team within ISRM performs a key role in responding to all Information Security customer requests. This position will be responsible for engaging and supporting the information security and compliance requirements of our top-tier customers.

About the RoleIn this opportunity as a Lead Customer Trust Analyst - Premier Customer Program, you will:Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
Act as an initial point of escalation for top customers.
Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
Track, verify, and collect data for reporting and metrics purposes.
Report back to the business on the current state and identify control gaps impacting relationships with clients.
Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
Report on status of initiatives to all levels in the organization.
Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
Contribute to and achieve business and departmental goals and objectives.
Deliver processes and services consistently and accurately.
About You

You’re a fit for the role if your background includes:

Bachelor's degree in STEM related area
Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITIL
Broad understanding of Information Security concepts both technical and compliance.
Ability to identify security and business risks effectively to lead customer engagements.
Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
Possess' strong verbal & written communication skills.
Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
Able to effectively interact with both technical and business stakeholders.
Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
Strong critical thinking and group facilitation skills.
Works with urgency and keen awareness of customer needs.
Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
Experience working in a customer facing role that is focused on security.
Some experience with developing security standards and educational training.
Experience in working in security consulting.
To apply, please upload your updated resume in English.